Terms of Service

These terms are a binding agreement between you and AI Native HQ. By purchasing, downloading, or using any of our products, you agree to them. If you don't agree, don't purchase or use our products.

1. Who we are

AI Native HQ is a sole proprietorship run by Tricia Ward, based in the United States. We build AI-native company operating systems for small businesses.

When these terms say "we," "us," or "our," they mean AI Native HQ. When they say "you" or "your," they mean you — the person or business buying or using our products.

Contact: ainativehq@gmail.com

2. What we sell

All products are digital goods delivered via GitHub repository and documentation. Nothing physical ships.

3. Purchase and payment

Purchases are processed through Lemon Squeezy. By buying, you also agree to Lemon Squeezy's terms.

Payment is one-time for Project OS and Business OS DIY. Business OS Done-With-You is invoiced according to the scope agreed upon before work begins.

4. What you get — license

When you buy a product from us, you get a perpetual, non-exclusive, non-transferable license to use the system scaffold for your own business.

This means:

• You can use it forever for your business
• You can customize it however you want
• You can't resell it, sublicense it, or give it away as a product
• You can't claim you built the scaffold yourself

The scaffold pattern — the folder structure, agent architecture, and naming conventions — remains our intellectual property. Your business data — everything you fill the scaffold with — is yours.

5. Refunds

Project OS and Business OS DIY: Since these are digital goods delivered immediately, we don't offer refunds once the repo has been delivered. If you haven't received your delivery within 48 hours of purchase, email us and we'll make it right.

Business OS Done-With-You: Refund terms are specified in your services agreement before work begins.

6. AI-specific disclaimer

Our products involve AI — specifically, AI agents that read your business files and generate responses, suggestions, and content.

Here's what we don't guarantee:

• AI outputs are not guaranteed to be accurate, complete, or error-free. AI makes mistakes. It hallucinates. It sometimes sounds confident while being wrong. You are responsible for reviewing AI-generated content before using it in your business.
• AI outputs are not professional advice. Your agents are not lawyers, accountants, doctors, financial advisors, or any other licensed professional. If you need professional advice, hire a professional.
• AI outputs are not a substitute for human judgment. The system is a tool. You're the business owner. You make the calls.

7. Third-party services

Your system relies on third-party services we don't control:

• AI providers (OpenAI, Anthropic, DeepSeek, etc.) — process your data when your agent runs
• GitHub — hosts your repository
• Hermes or other desktop apps — the interface you use to talk to your agent
• Linear, email, calendar, and other tools — optional integrations you choose to enable

We're not responsible for these services' uptime, data handling, pricing changes, or discontinuation. Each has its own terms and privacy policies. We recommend reading them.

8. Disclaimer of warranties

Our products are provided "as is."

We don't make any warranties — express or implied — about:

• The system being error-free or uninterrupted
• The system being fit for a particular purpose
• The system producing any specific business result or revenue outcome
• The system being compatible with every tool or setup
• The system complying with industry-specific regulations (HIPAA, FISMA, GLBA, etc.) unless we've explicitly agreed to that in writing

We build practical AI systems for small businesses. We stand behind our work. But we can't guarantee outcomes — because your results depend on how you use the system, your industry, your market, and a hundred other things outside our control.

9. Limitation of liability

To the maximum extent permitted by law:

• Our total liability to you for any claim arising from your purchase or use of our products is limited to the amount you paid us for that product.
• We are not liable for any indirect, consequential, special, or punitive damages — including lost revenue, lost customers, business interruption, or data loss.
• We are not liable for damages resulting from your use of or reliance on AI-generated outputs.

This limitation applies whether the claim is based on contract, tort, negligence, or any other legal theory — even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow these limitations. If you're in one, our liability is limited to the minimum allowed by law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from:

• Your use of our products
• Your reliance on AI-generated outputs
• Your violation of these terms
• Your violation of any third-party rights

Basically: if something goes wrong because of how you used the system, it's on you — not us.

11. Changes to these terms

We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top. If the changes are significant, we'll make a reasonable effort to notify you — but it's your responsibility to check back periodically.

Continuing to use our products after changes are posted means you accept the new terms.

12. Governing law and disputes

These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules.

If we have a dispute, let's try to sort it out directly first — email ainativehq@gmail.com and we'll make a genuine effort to resolve it. If we can't, any legal action must be brought in the state or federal courts located in Washington, and you and AI Native HQ each consent to the personal jurisdiction of those courts. The only exception: either of us may bring a claim in small claims court if it qualifies.

13. General

• Entire agreement. These terms — together with any Services Agreement you've signed and the payment processor's terms — make up the entire agreement between us about our products. If there's ever a conflict between a signed Services Agreement and these terms, the Services Agreement controls for that engagement.
• Severability. If any part of these terms is found unenforceable, the rest stays in full effect, and the unenforceable part is limited or removed only to the minimum extent necessary.
• No waiver. If we don't enforce a part of these terms right away, that doesn't mean we've given up the right to enforce it later.
• Assignment. You can't transfer your rights under these terms without our written consent. We may assign these terms in connection with a sale or transfer of the business.

14. Contact

Questions about these terms? Email ainativehq@gmail.com.